Terms & Conditions

Privacy Policy
Network Connectors is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Network Connectors uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Network Connectors only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Network connectors your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre info@networkconnectors.com.au

Product Warranties
Network Connectors offers the following warranties on their products. If a product from Network Connectors is delivered with a fault or develops a fault within the warranty period then Network Connectors will at their own discretion either exchange the faulty product for a new replacement product, take the faulty product back and repair the product or take the faulty product back and issue a refund. Please note that the warranty on Network Connectors products will be deemed void if the defect or failure of the product has been caused by improper use of the product such as incorrect installation, electrical power issues, acts of nature, neglect, misuse or unauthorised product repair /alteration.

When a product from Network Connectors is repaired or replaced under warranty, this does not extend the initial warranty period in place from when the product was purchased.

The warranty period of a product starts on the date the shipment from Network Connectors is received by the customer.   

Transceivers, Direct Attach Cables & Active Optical Cables Up To A Speed of 25Gbps:
3 Year Warranty

Transceivers, Direct Attach Cables & Active Optical Cables Over A Speed of 25Gbps:
2 Year Warranty

Network Interface Cards:
3 Year Warranty

Multiplexers:
3 Year Warranty

Media Converters:
3 Year Warranty

Fibre Patch Leads:
3 Year Warranty


Pricing Policy

Network Connectors monitor their pricing regularly and aim to offer quality products at very competitive prices. All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax). If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Service Policy
Network Connectors will notify customers within 72 hours if the product(s) they have ordered are not in stock and will take over 14 working days for delivery.

Refund Policy
Network Connectors will issue a refund if they are unable to supply ordered goods within 20 working days. If the customer has had prior verbal or written warning that their order will take over 20 working days to deliver then Network Connectors will not be liable for issuing a refund on the basis of the delivery time being longer than 20 working days. Please note: Network Connectors are not liable for mistakes made by the customer when ordering and in the case of a customer over ordering a product, or ordering the wrong product for their purposes, no refund will be made by Network Connectors.

Order Cancellation Policy
Once an order has been placed with Network Connectors you have 30 minutes to cancel the order without any penalties. We will not cancel or refund an order once it has been delivered to a customer.  The sooner we are notified the better it is for you. For items that are customized or made to order we will not be able to cancel these orders. However we do understand that mistakes are made and items are accidentally ordered incorrectly. Situations are reviewed on a case-by-case basis. In all accepted cancellation requests, the shipping charges are not included in this refund.